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pktk2 keeps your account data under clear, documented rules — what we collect, why we hold it, and how you can act on it. Access to our platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
When you open an account with pktk2, we collect the information you provide during registration — your name, contact details and the payment method you choose, which may include Nagad, Rocket or bKash. We also collect session data generated as you navigate the platform: pages visited, device type, browser, and the actions you take inside your account wallet area. This data lets us operate your account correctly, process your transactions and respond to support requests you raise. We do not sell your personal data to third parties. Data shared with payment processors — such as those handling Nagad or Rocket transfers — is limited to what those processors require to complete your transaction. We retain account records for as long as your account remains active and for the period required by any applicable obligation in your eligible region. Cookies and similar tracking tools are used to maintain your session state, remember your device preferences and support our fraud-detection process. You can manage cookie permissions through your browser settings at any time. This policy applies to all account holders in eligible regions; local law determines what rights and obligations apply in your specific jurisdiction.
Transaction data passed to Nagad processors covers only the fields needed to complete your deposit or withdrawal request.
Rocket payment records are held in line with your account history and the retention period applicable in your eligible region.
If you use bKash for account wallet transfers, the data shared is limited to what the payment flow requires — nothing beyond that.
Cookies keep your session active across pages and help us detect unusual login patterns that may affect your account security.
Not every part of your digital experience with pktk2 falls under this single policy document. Understanding what is inside and outside its scope helps you know where to look when you have a question about a specific data point or service interaction.
All data collected when you log in, update your account details or change your payment preferences — including your linked Nagad or Rocket wallet — falls inside this policy.
Deposit and withdrawal records processed through your account wallet are covered here. The payment processor's own terms also apply separately once data leaves our system.
Game lobby data, session activity and page navigation records generated while you browse are within scope. We use this to maintain session continuity across your mobile and desktop devices.
External sites, payment gateways and any service you reach by leaving pktk2 operate under their own policies. We are not responsible for how those parties handle your data.
You hold several practical rights over the data pktk2 holds about you, and we have built clear routes to help you act on them. You can request a summary of the personal data associated with your account — this includes registration details, linked payment methods such as Nagad or Rocket, and account activity records. If any detail is incorrect, you can ask us to correct it; the fastest route is through the account settings page, where most profile fields are editable directly. For records that cannot be self-corrected, raise a support request and our team will review the detail and respond through the channel you used. You also have the right to ask what data we hold about you and why we hold it. We will respond to such requests in line with the obligations that apply in your eligible region — local law governs the timeline and extent of that response. If you decide to close your account, you can request that we delete the data we are not required to retain; we will confirm what can be removed and what must be kept under applicable rules.
Submit a data access request through our support channel to receive a summary of the personal information held on your account, including payment method records.
Most profile fields — name, contact details, preferred payment method — can be updated directly from your account settings page without contacting support.
If you are unsure why a specific data point is held, open a support request and cite the field in question. We will explain the basis for holding it.
On account closure, you may ask for non-mandatory data to be deleted. We will confirm which records can be removed and which must be retained under applicable rules.
If you have a question about this policy, a data correction to request or a concern about how your information is handled, the routes below are the ones we keep active. Please use the channel that matches your preference and include your account identifier so we can locate your records without delay.
Open the chat widget on pktk2 while signed in to your account. Describe your privacy question directly; our team will handle it from there.
Send your written request to the support email address published in the Contact section of our site. Include your registered account email and the specific data point you are asking about.
The Help Centre accessible from your signed-in account area contains published answers to common privacy questions and links to submit a formal data request.
pktk2 applies a consistent set of data-handling practices to every account, regardless of which payment method you use or which device you access the platform on. Here is how we approach the main areas of this policy.
We use session and preference cookies to keep your account active and your device settings in place. You can review and adjust cookie permissions through your browser at any time; essential session cookies cannot be disabled without affecting login.
Access to your account record is limited to the credentials you set at registration. If you suspect your login details have been compromised, update them immediately through the account security section and contact support if you need assistance.
We hold your account data for as long as your account is active and for any additional period required under obligations applicable in your eligible region. Once that period ends, data not required for compliance is scheduled for deletion.
When this privacy policy changes in a material way, we will post a notice in the account area before the change takes effect. Continuing to use the platform after that notice constitutes acceptance of the updated terms.
Below are the questions we hear most often about how pktk2 handles account data, payment records and your privacy rights. If your question is not here, use the support routes in the section above.
We collect the details you enter during registration — name, contact information and your chosen payment method, such as Nagad, Rocket or bKash. We also collect device and session data generated while you are signed in, which helps us maintain account continuity across mobile and desktop.
We do not sell your data. Data is shared only with payment processors — for example, those handling Nagad or Rocket transfers — and only to the extent needed to complete your transaction. Any third party we work with is bound by their own data terms, which apply once the data leaves our system.
We retain your account data for as long as your account is active and for any period required under obligations in your eligible region. Local law governs exact retention periods. When those periods end, data that is not required for compliance purposes is deleted.
Submit a data access request through our live chat or support email, including your registered account details. We will provide a summary of the personal data associated with your account. The timeline for that response depends on the rules applicable in your eligible region.
Most account details — contact information, linked payment method and profile fields — can be edited directly in your account settings page. For records you cannot update yourself, raise a support request citing the specific field; our team will review and correct it where permitted.
On account closure you may request deletion of data we are not required to retain. We will confirm which records can be removed and which must be kept under applicable rules. You can raise this request through live chat or the support email published on pktk2.